HOW LONG DOES DELIVERY TAKE?
All orders are processed from 9am-5pm M-F. Orders made after 5pm M-F will be processed the following business day.
AN ITEM IN MY ORDER HAS ARRIVED DAMAGED.
In the unfortunate event that an item has been delivered to you damaged, please e-mail our customer service team at firstname.lastname@example.org with your name, order number, the name of the product and a photo of the damaged item and we’ll respond as soon as we can! We’d like to apologize for your inconvenience
AN ITEM IN MY ORDER IS WRONG.
WHICH COUNTRIES DOES CYNTHIA RIVAS SKINCARE™ SHIP TO?
HOW DO I CHANGE MY DELIVERY ADDRESS ONCE I'VE PLACED AN ORDER?
To bring our customers luxury cosmetics as efficiently and quickly as possible, orders are processed as soon as they are received. It is therefore impossible to change any details on an order once you have received confirmation. If the package is undeliverable, it will be returned to us and we are then able to redeliver to your updated address.
HOW CAN I RETURN AN ITEM IF I DON'T LIKE IT?
CAN I CANCEL MY ORDER?
NOT HAPPY WITH ONE OF YOUR PRODUCTS?
While it’s not what we want to hear, because we hope you love each and every thing product, would you please take a few minutes to tell us about it so we can learn and improve to give you the best possible Cynthia Rivas Skin Care™ experience? Click here to give us your thoughts.