FAQ

Question 1

HOW LONG DOES DELIVERY TAKE?

Answer

PLEASE NOTE: All orders are processed from 9am-5pm M-F. Orders made after 5pm M-F will be processed the following business day. Business days do not include weekends or holidays. These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Please allow 1 day for handling time. Domesitc orders are shipped via USPS Priority Mail. In most cases, shipment is delivered within 3-4 days. International orders are shipped via UPS Standard Mail. Delivery times varies.

Question 2

AN ITEM IN MY ORDER HAS ARRIVED DAMAGED.

Answer

In the unfortunate event that an item has been delivered to you damaged, please e-mail our customer service team at hello@cynthiarivasskincare.com with your name, order number, the name of the product and a photo of the damaged item and we’ll respond as soon as we can! We’d like to apologize for your inconvenience

Question 3

AN ITEM IN MY ORDER IS WRONG.

Answer

In the rare event that you’ve received an incorrect item in your order, please email our customer service team at hello@cynthiarivasskincare.com with your name, order number and the name of the product you’re missing and we’ll respond as soon as we can! Our apologies for any inconvenience you’ve encountered!

Question 4

WHICH COUNTRIES DOES CYNTHIA RIVAS SKINCARE™ SHIP TO?

Answer

We ship within the U.S.A, Canada, United Kingdom, Europe and Hong Kong with the exception of PO, APO, or FPO addresses.

Question 5

HOW DO I CHANGE MY DELIVERY ADDRESS ONCE I'VE PLACED AN ORDER?

Answer

To bring our customers luxury cosmetics as efficiently and quickly as possible, orders are processed as soon as they are received. It is therefore impossible to change any details on an order once you have received confirmation. If the package is undeliverable, it will be returned to us and we are then able to redeliver to your updated address.

Question 6

HOW CAN I RETURN AN ITEM IF I DON'T LIKE IT?

Answer

Please note all skin care sales are final and can not be returned. If you have a defective product, please send an email to hello@cynthiarivasskincare.com so we can further assist you.

Question 7

CAN I CANCEL MY ORDER?

Answer

Unfortunately, we cannot cancel or amend any orders once placed. For a detailed explanation of our returns process please see our Terms and Conditions.

Question 8

NOT HAPPY WITH ONE OF YOUR PRODUCTS?

Answer

While it’s not what we want to hear, because we hope you love each and every product, would you please take a few minutes to tell us about it so we can learn and improve to give you the best possible Cynthia Rivas Skin Care™ experience? Click here to give us your thoughts.